Reports to: Director of Audience Services / Box Office Manager
Job type: Part-time/flexible: weekday/weekend/evening shifts available
Salary: $12-$15 per hour depending on qualifications
Deadline: Applications will be reviewed upon receipt and interviews will be conducted on a rolling basis until the positions are filled.
Description
Stages Theatre Company is looking for independent, responsible, outgoing individuals who excel at customer service to fill immediate openings. Box Office Associates/House Managers will provide quality customer service to patrons in a manner that is consistent with the Stages Theatre Company’s mission and values. Just 15 minutes from Uptown Minneapolis, 30 minutes via metro transit, Stages Theatre Company is proudly located in the Hopkins Center for the Arts.
Essential Duties and Responsibilities – Box Office Associate
- Answer ticket office phone lines, emails and help patrons in person at the ticket office in a pleasant and effective manner, providing a consistently high level of customer service.
- Sell merchandise during performances.
- Process single ticket, season ticket, and theatre class/camps orders by phone, mail/email, or in- person. Distribute will-call tickets and assist in sales on the day of events.
- Work closely with the Box Office Supervisor to complete necessary data entry, paperwork and procedures for accurate record keeping and sales.
- Accurately process all forms of payment for reservations, including cash.
- Attend training and meetings as required; other tasks as assigned.
Essential Duties and Responsibilities – House Manager
- Serve as a house manager during performances.
- Instruct, assist and serve as a point of contact for event volunteers.
- Communicate with stage management to ensure a timely house open and house closed.
- Manage the seating of large school groups during daytime performances.
- Attend to audience disruptions in a timely and effective manner. (Photographs, videos, outbursts, ect…)
- Attend training and meetings as required; other tasks as assigned.
Qualifications and Requirements
- High school degree or equivalent required.
- Puts the patron experience at the forefront.
- Must be flexible in work hours: evenings & weekends required.
- Knowledge of industry practices.
- Strong communication and conflict resolution skills.
- Proficient in Microsoft Office and data entry as well as the skills necessary to learn new systems.
- Cash handling experience.
- Ability to work as part of a team.
- Comfortable switching back-and-forth between tasks on a regular basis.
- Punctual.
- Experience with Tessitura ticketing system is helpful, but not required.
- Experience using a CRM or ticketing system preferred.
How to Apply
Please email your resume & cover letter to Director of Audience Services, Marty Wessels, at mwessels@stagestheatre.org. Please indicate your subject line as to whether you are interested in working as a house manager, box office associate, or both. No phone calls please. Stages Theatre Company does background checks on all employees prior to hiring. As an equal opportunity employer we actively welcome and encourage people who identify as Black, Indigenous, Native, People of Color, and members of the LGBTQ+ community to apply.
Location
Stages Theatre Company is located in the heart of downtown Hopkins, Minnesota in the Hopkins Center for the Arts, 1111 Mainstreet, Hopkins, MN 55343. We are located on the bus line, 30 minutes west of Uptown.
