Frequently Asked Questions (FAQs)

What is the timeline of your season? 
Our theatre season runs September through August.

What are your Box Office hours?
Please see the footer at the bottom of this page for the most up-to-date hours for our box office.

What qualifies as a season subscriber?
Anyone who purchases any of our season packages including: Four Show Package, Seven Show Package, Sensory Friendly Package, A “Grand” Gathering Package or our Flex Passes.
Visit  to learn more about becoming a subscriber. 

What is your lap pass policy and how do I get them?
Lap passes are available for children ages four and under. They are $5. Lap passes can be purchased online or over the phone. Alternatively, they can be added at the box office on the day of the show. **For THEATRE FOR THE VERY YOUNG PRODUCTIONS, children ages 0-14 will be ticketed; lap passes are not available.**

What is your refund or exchange policy?
All tickets are final sale, we do not offer refunds. However if something comes up and you’d like to exchange your tickets you may do so by calling at least 24 hours in advance. Exchanges are free but must be for a performance of the same show title.

Do you have booster seats for small children and how do I get one?
Free booster seats are available when you enter the theater. Patrons are encouraged to show up early if they need one, as our supply is limited.

Can I combine multiple discount offers and/or coupons?
No, however our Box Office is happy to help you figure out which is the most cost-effective offer or coupon to use for your purchase.

What is “will call?”
Will call means your tickets will be waiting for you at the Box Office under your first and last name. We recommend arriving 20 to 30 minutes before your show time to pick up your tickets.

How do I register my child for a workshop or conservatory class?
Registration is available both online and by calling the Box Office. Registration opens a week earlier for season subscribers. Visit our Education Programs page for more information: 

Do you offer discounts for military personnel?
Yes. Specific information regarding our partnership with the Blue Star Theatre program for military personnel can be found under Accessibility:

Do you offer performances with accessibility services?
Yes. Information regarding accessibility services can be found on our accessibility webpage. In addition, assisted listening devices are available at the Box Office before each performance.

What is “Pay What You Can” (PWYC) and how do I reserve tickets for these shows?
Tickets for the PWYC performances are available by calling the Box Office at 952-979-1111 Option 4 beginning 30 days before each performance. No payment is taken at time of reservation. When you pick up your tickets on the day of the performance, patrons are encouraged to donate whatever they can afford into the donation box. Household can reserve up to 4 tickets for PWYC performances, for a max of 4 performances per season.

Do you offer ticket subsidies for low income families?
Yes. In addition to our PWYC performances we participate in the Open Door Program: Specific information can be found on the Ticket Subsidies webpage or by calling the Box Office at 952-979-1111 Option 4.

Do you offer discounts for public groups, homeschoolers and/or scout troops?
Yes. Information regarding group ticket purchases can be found on the group sales webpage at,  by calling (952) 979-1119 or by emailing

Do you offer volunteer opportunities?
Yes. Information regarding volunteer opportunities can be found on the Volunteer webpage or by calling (952) 979-1113.

Where are you located and where should I park?
Stages Theatre Company is located in the Hopkins Center for the Arts at 1111 Mainstreet, Hopkins (between 11th and 12th Ave). There is a FREE public parking ramp on 11th Avenue just south of Mainstreet. Parking for those with mobility limitations is available at the rear of the Hopkins Center for the Arts (subject to availability) and on the street level of the public parking ramp.
Do you sell beverages and/or snacks?
No, we do not. We do not allow any food and/or beverages into the theater, except water.

Will there be an intermission?
Typically no, we purposely keep our performances short to ensure our younger audience members stay engaged, so be sure to visit the bathrooms before the show begins.

Can I take photos in the theater before, during or after a performance?
No. Please do not take any photos while in the theater. The cast will be available after the performance to greet the audience in the lobby and you are welcome to take photos with them then.

Can I find a seating chart of your theater online?
Yes. In order to see what seats are available you need to pick them as if you were going to purchase them online. Clicking on the individual sections will show you which seats are available.

Is there any advantage to purchasing over the phone versus online?
No. Purchases made online or over the phone will be charged a $3 per ticket handling. The only way to avoid this fee is to visit the Box Office and purchase your tickets in person. If using the online system, be sure to use the drop-down menu next to each ticket to ensure you’re purchasing the correct ticket type (ie. adult, senior, child). Also, many ticket discounts are not available online and must be booked by visiting or calling the Box Office.